EMMANUEL ONOME OKEREMU

Sales Manager | Fintech & Digital Banking Specialist

Lagos, NG.

About

Fintech and Banking Sales Leader with over 10 years of progressive experience, specializing in merchant acquisition, digital banking operations, and driving revenue growth. Proven ability to scale merchant portfolios and accelerate digital financial product adoption across diverse banking environments. Expert in leveraging data insights for CRM optimization, improving conversion funnels, and leading high-performing commercial teams to achieve significant business impact.

Work

Opay Digital Services Ltd

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Regional Team Lead-Key Business Accounts

Lagos, Lagos State, Nigeria

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Summary

Led regional key business accounts, driving merchant acquisition and digital product adoption through strategic initiatives and team leadership.

Highlights

Achieved a 30% increase in merchant onboarding within five months by optimizing acquisition strategies and enhancing team performance.

Drove 40% growth in merchant transaction volume through data-led engagement frameworks.

Optimized merchant onboarding funnel, reducing drop-off rate by 22% using CRM insights and funnel analytics.

Collaborated with Product and Operations units to streamline service delivery, increasing overall operational efficiency by 25%.

Led team training initiatives that improved sales productivity by 35%.

Polaris Bank Plc

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Relationship Manager SME Banking

Lagos, Lagos State, Nigeria

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Summary

Managed SME banking relationships, exceeding acquisition targets and driving digital banking adoption through strategic campaigns and client engagement.

Highlights

Exceeded 120% of monthly acquisition and KPI targets for three consecutive quarters, demonstrating consistent high performance.

Collaborated with marketing teams to develop and execute lead generation campaigns, increasing qualified leads by 25%.

Implemented a CRM system, enhancing sales process efficiency and improving client communication.

Grew the branch deposit base by 35% through targeted customer segmentation and integrated marketing campaigns.

Drove a 60% increase in digital banking adoption (USSD & mobile app) across retail and SME customers.

Skye Bank Plc

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Relationship Manager (Personal Banking)

Lagos, Lagos State, Nigeria

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Summary

Managed personal banking relationships, generating new accounts and deposits while enhancing cross-selling and loan repayment compliance.

Highlights

Generated over 570 new accounts in six months, significantly improving regional acquisition KPIs.

Mobilized #700M+ in deposits, ranking among the top three regional performers.

Enhanced cross-selling efficiency by driving adoption of mobile and USSD channels.

Boosted loan repayment compliance by 18% through proactive customer follow-up.

Generated 20% YoY growth in retail liabilities through consistent pipeline development.

Coastfield Worldwide Limited

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Sales Support Supervisor

Lagos, Lagos State, Nigeria

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Summary

Supervised sales support operations, ensuring target achievement, team compliance, and enhanced productivity through performance tracking.

Highlights

Achieved 95%-110% of monthly sales targets through structured sales planning and team coordination.

Improved team compliance rates to 90% and maintained customer satisfaction scores between 92%-98%.

Ensured 100% accuracy in cash reconciliation and sales reporting.

Enhanced sales team productivity by 30% through coaching and KPI-based performance tracking.

Ana & Son's Limited

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Territory Sales Manager

Lagos, Lagos State, Nigeria

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Summary

Managed sales territory, maintaining customer retention, achieving sales targets, and expanding distribution for beverage product lines.

Highlights

Maintained an 88% customer retention rate while onboarding approximately 15% new customers monthly.

Achieved 92% of monthly sales targets across beverage product lines.

Ensured 97% stock availability with less than 2% expired inventory.

Expanded territory coverage by 18%, acquiring new distribution points.

Education

Novena University

Lagos, Lagos State, Nigeria
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Master of Business Administration (MBA) Business Administration

Delta State University

Abraka, Delta State, Nigeria
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Bachelor of Science Geology

Languages

English

Certificates

Oracle Certified Associate (OCA)

Oracle Corporation

Skills

Inventory Management

Stock Availability, Expired Inventory Reduction.

Merchant Acquisition & Retention

Merchant Acquisition, Client Retention.

Digital Banking & Payments

Digital Banking Operations, Digital Financial Products, USSD Channels, Mobile App.

Sales Leadership & Team Management

High-Performing Teams, Team Coordination, Sales Productivity, Training & Development.

Pipeline Development & Conversion Optimization

Sales Funnel Optimization, Conversion Funnels, Lead Generation Campaigns.

Revenue Growth & Commercial Strategy

Revenue Growth, Commercial Strategy, Business Impact, Retail Liabilities Growth.

Client Relationship Management

CRM Optimization, Customer Engagement, Client Retention, Upsell Opportunities, Customer Segmentation, Customer Satisfaction.

KPI Tracking and Performance Analytics

Data Insights, Performance Analytics, KPI Tracking, Funnel Analytics.

Credit and Loan Portfolio Management

Loan Portfolio Management, SME Loan Portfolio, Loan Onboarding, Loan Repayment Compliance.

CRM Optimization and Sales Automation

CRM Implementation, Sales Process Efficiency, Sales Automation.

Operational Efficiency

Service Delivery Streamlining, Process Optimization.

Cross-selling

Cross-selling Efficiency.

Territory Management

Territory Coverage Expansion, Distribution Network Acquisition.

References

References

Available upon request.